How does the delivery work?
The customer places an order on our website indicating the date, time, delivery address, name and mobile phone of the recipient. On the day of delivery, the operator contacts the recipient to agree on the time and delivery address. If you are sure that the recipient will be at the specified address at the specified time and there is no need to contact him in advance, please write about this in the note to the order. After the courier hands over the order to the recipient, the customer will receive a notification letter that the order has been delivered to the email address specified when placing the order. In case of impossibility / refusal of the recipient to receive delivery, the customer is notified to agree on further actions.
Delivery is made on condition of complete anonymity. FlowerKiss does not disclose customer data to the recipient. If you want the recipient to know who the sender is – please let us know by signing in the postcard! The text of the postcard can be entered by filling out the order form when placing it. The postcard is free.
We provide a guarantee of complete confidentiality. All information provided by you to us for ordering will never be passed on to third parties.
Delivery in Zaporozhye is carried out free of charge when ordering from 500 UAH.
Advantages of ordering from us:
- Strict adherence to all customer requirements.
- We only have fresh flowers.
- We add flower food to each bouquet so that the recipient can keep them fresh for as long as possible.
- An individual approach to each order.
- Quality of order fulfillment.
- At the request of the customer, we send a photo report of the order fulfillment.
- Delivery in Zaporozhye is carried out from 8am to 23pm.
- Taking orders 24/7
- Processing orders from 8:00 to 22:00
Urgent delivery is carried out within 2 hours after payment or placing an order on the website. All conditions can be negotiated with the manager.
Reasons why the order cannot be delivered
Each accepted order is processed with the utmost care, delivered on time so that customers are satisfied with its implementation.
Delivery is not performed if:
- the customer specified incorrect information for delivery (incorrect address, recipient’s phone number);
- the recipient does not live at the address specified by the customer;
- the recipient refused to accept the gift for any reason.